Privacy policy

Privacy Policy

Last updated: December 2025

This Privacy Policy describes how Incenook collects, uses, and protects your personal information when you visit or make a purchase from https://incenook.com.

1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

Information you provide directly

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Order and communication details

Information collected automatically

  • IP address

  • Device and browser information

  • Pages viewed and interactions on the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about purchases, shipping, returns, or support

  • Prevent fraud and ensure transaction security

  • Improve our website and customer experience

  • Send marketing emails only if you choose to subscribe, with the ability to unsubscribe at any time

We do not collect or use personal information for medical, health, or therapeutic purposes.

3. Marketing Communications

If you opt in to receive marketing communications, we may send you occasional emails about new products or updates.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Transactional emails related to your order (such as confirmations or shipping updates) are sent regardless of marketing preferences.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers only as necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors such as PayPal or credit card providers

  • Shipping and logistics partners

  • Analytics and marketing tools such as Google Analytics or Meta platforms

These third parties are authorized to use your information solely to provide services on our behalf.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality, analyze traffic, and support marketing efforts.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

6. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications.

For customers in the European Economic Area (EEA), personal data is processed based on contractual necessity, legitimate business interests, or consent where required.

Requests can be made by contacting us at the email below.

8. Children’s Privacy

Our website and products are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: incenook@gmail.com